I would like to apologize to people who subscribe via RSS feeds. There was a mixup with the automatically-generated RSS images from a couple days ago so you got the same comic twice. Here is the missing one: http://www.asandiford.com/2011/02/youd-think-they-would-have-checked-for-that/ Comics are also posted up every day (usually between 7am and 12pm Eastern) on the Peticanoe [...]
Posts Tagged ‘customer “service”’
This Penny Arcade Comic (warning, it has a cuss in it) filled in a hole in my vocabulary of which I was completely unaware. It brought me the delicious phrase ‘register biscuit’ to exactly and perfectly describe the minimum wage earning, incompetent teens who populate the behind-the-counter areas of the local electronics stores. Let me [...]
To contrast sharply with yesterday’s diatribe against Bell Canada and their horrible everything, I would like to focus today on Canadian Tire, another Canadian Institution with some underlying problems but a very different approach to how to sort them out. They’ve been in business approximately as long as the Hudson’s Bay Company (or since the [...]
I am, even at this present moment, on hold and waiting to talk to a “customer service” representative in the cancellations department. I think it’s a worrying sign not so much when a company like Bell has a specific department to handle cancellations (that’s just realistic based on their business practices), but when the hold [...]